• Serving Silver City and the Southwestern New Mexico Region
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Serving Silver City and the Southwestern New Mexico Region

Privacy Policy

What we collect when you visit our site, request service, or text us, and how we use and protect it.

Effective date: November 2, 2026

WSI Southwest, Inc. (“WSI Southwest,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit wsisouthwest.com (the “Site”), contact us, request service, apply for a job, or opt in to receive text messages from us, and how we use and protect that information.

Information we collect

Information you give us. When you fill out a form, call, email, or text us, we may collect:

  • Your name, phone number, email address, and service address
  • Details about the electrical work you need, and any photos or notes you share
  • For job applicants: your work history, licenses, resume, and other information you include in your application
  • Your preferences for how we contact you, including your consent to receive text messages

Information collected automatically. When you visit the Site, we and our service providers may collect basic technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. We may use cookies and similar technologies to keep the Site working properly and to understand how visitors use it.

How we use your information

We use the information we collect to:

  • Respond to your questions and service requests
  • Schedule, quote, perform, and follow up on electrical work
  • Send appointment reminders, service updates, and other messages related to your request
  • Review job applications and contact applicants
  • Send occasional promotional messages, only if you have opted in to receive them
  • Improve the Site and our services
  • Comply with legal obligations and protect our rights
Text messaging (SMS)

If you provide your mobile number and agree to receive text messages, we may text you about your service request, appointments, estimates, and, if you opt in, occasional promotions. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also contact us at (575) 535-4335.

Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share your information

We do not sell your personal information. We share information only as needed to run our business, including with:

  • Service providers who help us operate, such as our website host, customer relationship management (CRM) and form software, scheduling, email, and text messaging providers. They may use your information only to provide services to us.
  • Third-party tools embedded on the Site, such as Google Maps and our customer review widget. These providers may collect information under their own privacy policies.
  • Legal and safety reasons, if required by law, court order, or to protect the rights, property, or safety of WSI Southwest, our customers, or others.
  • Business transfers, if WSI Southwest is involved in a merger, sale, or similar transaction.
How long we keep information

We keep personal information for as long as needed to provide our services, maintain business and tax records, and meet legal requirements. Job application materials are kept for a reasonable period in case of future openings unless you ask us to delete them.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your choices
  • Text messages: reply STOP to any message to opt out.
  • Email: use the unsubscribe link in any marketing email.
  • Access, correction, or deletion: contact us using the details below to request a copy of the personal information we hold about you, or to ask us to correct or delete it. We will respond within a reasonable time, subject to any records we are required to keep.
  • Cookies: most browsers let you block or delete cookies. Some parts of the Site may not work properly if you do.
Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Links to other websites

The Site may link to other websites, such as Facebook, Instagram, LinkedIn, the Better Business Bureau, and Generac. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact us

WSI Southwest, Inc.
10 Airport Mesa Road
Silver City, NM 88061
(575) 535-4335
officemanager@wsisouthwest.com